Terms of Service

1. Agreement

These Terms of Service (the "Terms") are a binding agreement between QD Blades LLC, a Michigan limited liability company ("Q," "we," "us"), and the business that subscribes to the Q Receptionist service ("Client," "you"). By creating an account, signing an order, or using the service, you accept these Terms on behalf of your business and represent that you have authority to do so. The service is offered for business use only.

2. The Service

Q Receptionist is an AI-powered phone answering service. Q answers calls to a dedicated phone number, speaks with callers, captures leads and messages, escalates calls per your configuration, and delivers the results to your dashboard. The service depends on your configuration being accurate and on third-party carriers and providers described in our Privacy Policy.

3. AI Disclosure and Call Recording — Not Optional

• Every call answered by the service begins with a disclosure that the caller is speaking with an AI assistant and that the call may be recorded. This disclosure is a condition of the service and cannot be disabled, shortened, or waived by the Client.
• Retention: audio recordings are retained for up to 7 days and then permanently deleted; call transcripts are retained for the life of your account as your business record. Upon cancellation, all of your data, including transcripts, is permanently deleted within 30 days.
• You consent, and you direct us on your behalf, to the recording and transcription of calls answered by the service in accordance with these Terms.

4. Fees and Billing

• Plans and pricing are as stated on your order or the current pricing page, plus any one-time onboarding fee and per-minute overage charges for usage beyond your plan's included minutes.
• Payment and activation: payment for your first billing period is due in full at signup. Your account becomes active, and billing begins, upon payment; the assistant begins answering calls once you have completed setup and forwarded your line.
• Auto-renewal: subscriptions renew automatically each billing period at your then-current rate until cancelled as provided in Section 6.
• No refunds: except as provided in Section 5, fees are non-refundable, including fees for the billing period in which you cancel.
• Price changes: we will give at least 30 days' written notice before any price increase takes effect; continued use after the effective date constitutes acceptance.

5. 30-Day Money-Back Guarantee

If you cancel within the first 30 days after your initial signup, we will refund the subscription fee you paid for that initial period — whether billed monthly or annually — less charges for actual usage — calls handled by the service during that period, billed at $0.15 per minute. This guarantee applies once, to your initial subscription period only, and requires that your phone line was actually forwarded to the service during the guarantee window. After the first 30 days, Section 4 governs and no refund is available for any billing period.

6. Cancellation and Termination

• By you: you may cancel with 30 days' written notice. Service and billing continue through the notice period. You may stop forwarding your phone line to the service at any time; doing so stops the assistant from answering your calls but does not shorten the notice period or entitle you to a refund under Section 4.
• By us, for cause: we may suspend or terminate your account immediately for breach of these Terms, unlawful use, abuse of the service or our personnel, or risk to the platform. In a for-cause termination, we may retain fees attributable to usage and to any costs or damage caused by the conduct; any refund of genuinely unused prepaid time is at our reasonable discretion.
• By us, for convenience: we may terminate for convenience with 30 days' notice and a refund of any prepaid, unused period.
• Effect: upon termination your number configuration ends, and your data is permanently deleted within 30 days as described in Section 3 and the Privacy Policy. Export your leads and records before the account closes.

7. Your Responsibilities

• Provide accurate business information and keep your configuration (hours, services, service area, forwarding number, estimate ranges) current; the assistant answers based on what you provide.
• Use the service only for lawful business purposes and comply with all applicable laws, including telemarketing, consumer-protection, and call-recording laws applicable to your business.
• Text messaging: where the service sends text messages to your callers (for example, a missed-call text-back or a booking confirmation), you are responsible for the lawfulness of messaging your customers, and you authorize those messages as being sent on your behalf. The service honors opt-out requests (e.g., STOP) and caps outreach messages to protect callers.
• Keep your login credentials secure; you are responsible for all activity under your account.

8. Ownership

We own the service, software, and all related intellectual property. You own your business data — your configuration, your leads, and your call records — and you grant us the limited license needed to operate the service for you. Neither party acquires the other's intellectual property under these Terms.

9. No Warranty of Results

The service is provided "as is" and "as available." We do not warrant that the service will be uninterrupted or error-free, or that use of the service will produce any particular volume of leads, bookings, or revenue.

We do not guarantee that every call will be answered, connected, or captured. Calls may be missed or interrupted due to carrier outages, forwarding or configuration issues, or other technical failures, some of which are outside our control.

Except for the express guarantee in Section 5, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities; and (b) our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim. These limits do not apply to your payment obligations or to either party's liability that cannot be limited under applicable law.

11. Indemnification

You will defend and indemnify us against third-party claims arising from your business, your goods or services, your configuration or instructions, or your violation of law or these Terms — including claims by your customers relating to messages or calls made at your direction. We will defend and indemnify you against third-party claims that the service itself, as provided by us and used as permitted, infringes their intellectual property.

12. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier or telecommunications outages, cloud provider failures, internet disruptions, power failures, labor disputes, governmental action, or natural disasters. If the service is unavailable, calls fall back to the Client's designated forwarding line where configured.

13. Dispute Resolution; Governing Law

Any dispute arising out of these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Kalamazoo County, Michigan. Both parties waive any right to a jury trial and to participate in a class action. Either party may bring an individual claim in small-claims court instead. These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws rules.

14. Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-app notice; continued use after the effective date constitutes acceptance. The version posted at the Effective Date above governs until replaced.

15. General

These Terms, together with your order and the Privacy Policy, are the entire agreement between the parties and supersede prior discussions. You may not assign these Terms without our consent; we may assign them in connection with a sale or reorganization of our business. If any provision is unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver. Notices to you may be sent to the email on your account; notices to us go to the contact below.

16. Contact

QD Blades LLC — Q Receptionist

Email: john@qdblades.com

Mail: 1001 Second Street, Unit 1006, Kalamazoo, MI 49001